Professional Speakers

With a client list that includes American Express, the American Medical Association, Chase Bank, Harley-Davidson Motor Company, Nordstrom’s, JP Morgan, Lloyds of London and Tektronix, there’s little doubt that Larry Johnson’s practical advice on changing one’s company is considered a valuable commodity. His presentations include the How-To of those changes, including leadership, customer retention, and development of effective work relationships — the critical nuts and bolts of every company, regardless of its nature.

Tom Peters, of “In Search of Excellence” fame, featured the City of Phoenix’ quality improvement program — team efforts which resulted in the city commending his efforts by giving Larry their “Award of Excellence.” PBS has aired that show several times since then.

Inc. Magazine’s Workforce 2000 conference elected Larry Johnson their #1 speaker. He has appeared in every state in the U.S., as well as several nations abroad. As a professional speaker, his record is exemplary. A member of the National Speakers Association, Larry has also earned the CSP designation, an award given to only the top 8 percent of that organization’s speaking members. His education, (a Bachelor’s in Education as well as a Master’s in Psychology and Counseling,) has served him well, but it is his own personal slant to the subjects that makes him such a powerful motivator for positive change. His writing has graced publications all over the world.

Larry’s presentations regularly receive rave reviews. Jennifer Gold, VP at American Express, praises that their professionals are “an extremely sophisticated and demanding group… must get value for their time spent, and the training must be delivered in an excellent manner. You gave them both and then some…” Certainly those are high marks.

Part of Larry’s message focuses on the importance of absolute honesty and constructive confrontation. Another aspect is about leading change. His emphasis on Customer Service and Sales, a presentation by Larry Johnson is sure to empower and invigorate your personnel!

Larry Johnson’s Biography:

Larry Johnson is a communications guru, with fresh insight and insructions for leading change, keeping customers, and developing effective and fun teams. He has helped create strong organizations for many leading companies including Harley Davidson, Nordstrom, and American Express.

NATIONAL & INTERNATIONAL RECOGNITION Larry was awarded the City of Phoenix Award of Excellence for designing and implementing that city’s team based quality improvement program. This program was featured in a PBS televised documentary by Tom Peters (co-author of In Search of Excellence).

Since 1986, Larry has presented to more than 1800 audiences in every state in the Union, as well as in the United Kingdom, Hong Kong, Malaysia, Indonesia and Australia. Larry was the #1 ranked speaker at the Inc. Magazine Workforce 2000 Conference. He has been invited to speak at eight International Customer Service Association Conferences.

EXPERIENCE

4 years in health care management 7 years as training manager in government and the private sector 17 years as president of his own training and consulting firm AFFILIATIONS

National Speakers Association member National Speakers Association CSP – An earned designation that only 8% of the 3500 members have achieved National Speakers Association – Past Arizona Chapter President EDUCATION

B.A. Education – Arizona State University M.A .Psychology/Counseling – Northern Arizona University PUBLICATIONS

Absolute Honesty: Building A Corporate Culture That Values Straight Talk and Rewards Integrity, AMACOM Books, NY, NY, 2003. More that 40 articles published in national and international journals including Inc. Magazine’s Customer Service Update, the Journal of the International Customer Service Association, the Journal of the American College of Health Care Administrators, and Brown University’s Long Term Care Update. Project Management Video Program, CareerTrack Publications Project Management, Audio Program, CareerTrack Publications Beyond Customer Service Video & Audio Training Program, an eight volume video training program Constructive Confrontation, video training program.

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For more information on Larry Johnson please call Brooks International at 303-825-8700.